Do I need a Chinese ID to get broadband?
No! We accept passports for foreigners. Our bilingual team handles all registration paperwork with the ISP on your behalf. You don't need a Chinese ID card or residence permit, though having one can sometimes speed up the process.
How fast is installation?
In tier 1 cities (Beijing, Shanghai, Guangzhou, Shenzhen), same-day or next-day installation is common. Tier 2 cities typically take 1-2 business days. Tier 3 cities may take 2-3 business days. We'll give you an exact timeline when you submit your order.
Which ISP is best for expats?
China Telecom generally offers the most stable international connectivity and is best for VPN usage. China Unicom is excellent for gaming and has competitive pricing. China Mobile has the widest coverage, especially in smaller cities. We recommend based on your specific address and needs.
Can I pay monthly instead of yearly?
Yes! We offer both monthly and annual plans. Annual plans typically save 15-20%. Most packages don't require long-term contracts. You can also switch plans or ISPs when your contract ends.
What speed do I need?
100Mbps: Basic browsing, email, video calls (1-2 people). 300Mbps: HD streaming, remote work, multiple devices (recommended for most expats). 500Mbps: 4K streaming, gaming, large file transfers, smart home devices.
Is a router included?
Yes, all our packages include a free WiFi router. For 300Mbps+ packages, we include a WiFi 6 router. Mesh WiFi systems are available for larger apartments at an additional cost.
Can I transfer my broadband when moving?
Yes! If you're moving within the same city, we can arrange a transfer for a small fee. Moving to a different city requires a new installation — contact us and we'll help set up service at your new address.
Do you support corporate / office broadband?
Absolutely. We provide dedicated line solutions for offices, co-working spaces, and multinational companies. Contact us for custom quotes on business broadband with static IP, higher upload speeds, and SLA guarantees.
What if I have problems after installation?
Our English support team is available 8:00-22:00 CST for troubleshooting. We can help with router configuration, speed issues, and coordinate ISP technician visits if needed. WeChat support is the fastest way to reach us.
Are there any hidden fees?
No hidden fees, ever. The price we quote includes installation, router, and setup. The only additional cost might be a deposit (refundable) required by some ISPs for passport holders — we'll tell you upfront if this applies.