About ChinaHomeWiFi

Your trusted English-speaking broadband partner in China since 2016. Headquartered in Hangzhou, serving expats nationwide.

ChinaHomeWiFi Office Hangzhou

Our Story

Founded in Hangzhou in 2016, ChinaHomeWiFi was born from a simple frustration: getting home internet in China as a foreigner was unnecessarily complicated. Language barriers, ID requirements, and confusing ISP options made what should be simple into a nightmare.

Today, we've helped over 15,000 expats across 300+ cities get connected. Our team of bilingual specialists handles everything from package selection to installation coordination.

What We Do

  • Residential Broadband: Home fiber installation for apartments and villas
  • Corporate Solutions: Office internet for startups and multinational companies
  • Relocation Support: Transfer or new installation when moving between Chinese cities
  • Technical Support: Post-installation troubleshooting and router configuration

Our Partners

We work directly with China's three major ISPs as authorized service partners:

  • China Telecom (中国电信): Best international connectivity, most stable for VPN usage
  • China Unicom (中国联通): Excellent for gaming and streaming
  • China Mobile (中国移动): Widest coverage, great for smaller cities

Why Hangzhou?

Hangzhou is China's tech capital and home to Alibaba, NetEase, and hundreds of international companies. Our headquarters in Hangzhou's Xihu District gives us direct access to Zhejiang's telecom infrastructure and a deep understanding of expat needs in one of China's most international cities.

Our Commitment

  • Transparent pricing — no hidden fees, ever
  • English support at every step
  • Passport accepted — no Chinese ID required
  • 15-minute response time during business hours
  • 98% customer satisfaction rate
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